How do I directly communicate with Upwards providers?

Modified on Mon, 25 Sep 2023 at 08:20 AM

Connecting with providers on Upwards has never been easier! We know how important it is for you to communicate with providers you’re interested in by exchanging messages or attending a tour. This article explains how you can navigate the Upwards app and website to reach out to providers on your own time independently and what to expect! FYI - you can always reach out to your Childcare Coordinator for help. 

Step 1: Open the Upwards app and tap on ‘Childcare’ on the bottom navigation

Step 2: Type in your location or the name of the Upwards location you are specifically looking for.

Step 3: Click the “Message” button to start a conversation with the provider.

Step 4: Reach out to the provider by telling them a little bit about your care needs. The provider will get a Message notification in their Upwards app and reach out to you as soon as possible.


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