TABLE OF CONTENTS

• Can you provide an overview of Upwards Subsidy Connect?
• What do we need to implement successfully?
• How can I effectively manage this program?
• How will my employees be supported?
• What are common questions we may encounter?

Can you provide an overview of Upwards Subsidy Connect?

WHAT CHALLENGES DOES IT ADDRESS?

When employees complete the external (state) subsidy application, they will continue to face overwhelming paperwork and changing program requirements. Subsidy connect helps employees overcome:

• Complex qualification processes
• Confusing documentation requirements
• Varying state-by-state rules
• Limited time to navigate systems
• Overwhelming paperwork
• Constantly changing program requirements

HOW DOES IT WORK?

• Employees complete a 2-minute eligibility survey
• Our AI technology analyzes eligibility across multiple programs
• Care Navigators verify current program requirements
• Employees receive personalized program matches
• Care Navigators provide ongoing support throughout the process

What do we need to implement successfully?

WHAT DO WE NEED TO SUCCESSFULLY IMPLEMENT?

• Simple integration with the existing Upwards platform
• Quick employee access setup
• Comprehensive launch support

How can I effectively manage this program?

HOW DO YOU HANDLE CHANGING SUBSIDY REQUIREMENTS?

Our system is designed to manage the dynamic nature of subsidy programs:

• Care Navigators constantly monitor program changes
• Regular updates to eligibility criteria
• Active tracking of funding levels
• Real-time program requirement updates
• Proactive communication about changes

WHAT REPORTING IS AVAILABLE?

Regular reports include:

• Utilization metrics
• Program engagement data
• Geographic distribution
• Types of care accessed
• Support levels accessed

HOW IS EMPLOYEE PRIVACY PROTECTED?

• HIPAA-compliant systems
• Secure data handling
• Confidential application process
• Protected personal information
• Limited data sharing

How will my employees be supported?

WHAT IS THE CURRENT COVERAGE?

• Initially focused on the top 5 states: CA, NY, FL, OH, IL
• Comprehensive local program coverage
• Expanding to additional states
• Regular updates to the subsidy database

HOW DO YOU HANDLE MULTI-STATE WORKFORCES?

• Support for various state programs
• Clear eligibility guidelines by location
• Centralized management
• Consistent support across regions

WHAT ONGOING SUPPORT IS PROVIDED?

• Dedicated account management
• Employee support services
• Regular program updates
• Training resources as needed
• Proactive program monitoring

What are common questions we may encounter?

IS THIS A REPLACEMENT FOR EXISTING CHILD CARE BENEFITS?

No, Subsidy Connect complements existing benefits by helping employees access additional government funding for which they're already eligible.

HOW DO YOU ENSURE PROGRAM QUALITY?

• Regular audits of program data
  
• Ongoing Care Navigators training
• Quality assurance monitoring
• Regular feedback collection
• Continuous process improvement

WHAT HAPPENS IF AN EMPLOYEE'S SITUATION CHANGES?

Care Navigators can:

• Reassess eligibility
• Identify new programs
• Guide through transitions
• Update documentation
• Maintain support continuity

HOW QUICKLY CAN EMPLOYEES ACCESS SUPPORT?

While actual subsidy timing varies by program, this provides a general overview of time spent:

• Initial eligibility check: 2 minutes
• Program matches: 2 - 3 business days
• Navigator contact: Within 48 hours
• Ongoing support: Throughout the process

How can I support my employees?

WHAT CAN ORGANIZATIONS DO TO SUPPORT ADDING MORE SUBSIDY PROGRAMS IN THEIR AREA?

Interested in helping Upwards expand available subsidies in your area? Organizations can take several actions to support subsidy program expansion:

• Connect with your Upwards account team
• Engage with local policymakers and advocacy groups
• Participate in childcare advisory committees
• Share aggregate data about employee childcare needs

Your account team can provide more specific suggestions based on your location and organizational goals.