What is Childcare Assistance with Upwards?

Modified on Tue, 1 Apr at 3:00 PM

TABLE OF CONTENTS

What is Upwards?
How does Upwards partner with your company?
How do I get started?
What if I need help?

What is Upwards?

Upwards is a technology-driven care solutions company on a mission to make care accessible to all families. We connect parents, care providers, and employers where childcare needs intersect, creating a network of support and solutions that meet the needs of everyone involved.

Upwards matches families with vetted care providers based on each child's unique needs. This helps to ease the process of finding high-quality, affordable childcare for parents and empowers caregivers to serve more children and continue to expand their careers.

Parents no longer need to spend hours searching for nearby childcare providers with availability. Upwards will help simplify the process of finding care, starting with vetting providers, scheduling tours, negotiating rates, and facilitating enrollment and tuition payments.

How does Upwards partner with your company?

In partnership with your workplace, you will be assigned a dedicated Care Navigator who will be your point of contact throughout the entire process. This service is entirely free for you!

In this video, we introduce you to the world of Upwards and how our Care Navigators can revolutionize your family's childcare experience.

❋ Our goal is to provide childcare services that cater to your family's specific needs, offering affordable, flexible, high-quality childcare programs that are accessible and within your budget. You can access a suite of childcare services designed to support you with various childcare options, ensuring you find solutions that help minimize disruptions to your day and offer peace of mind.

☞ Here's a closer look at what your employer has facilitated for you:

• Reliable Care Solutions: You have access to a diverse network of high-quality, vetted childcare providers. These include Babysitters, Nannies, and Tutors for educational support, Home daycares for a more personalized care setting, Preschools and Daycare centers for structured early learning, and Summer camps for engaging seasonal activities.

• Personalized Support: Our team of Care Navigators is ready to assist you 24/7, specializing in finding the perfect childcare match for your needs. They work diligently to ensure navigating your childcare options is straightforward, with a typical response time of within 1 hour to requests.

How do I get started?

To explore how these benefits can be precisely tailored to your family's needs, we recommend downloading our app: https://upwards.com/download.

Your Care Navigator will contact you within 24 business hours and ask for your care needs. This form will help us better understand the care you need, such as:

• Type of care you need

• Days needed

• Drop-off and Pick-up Times

• Distance willing to travel

• Weekly Budget

Once you've let us know about your care needs, we'll get right on it! It usually takes us between 24 and 72 hours to find some great options for you. We'll then send you a selection that best fits your needs.

• Interested in a daycare? We can help you schedule a tour and enroll if you feel it's the right fit for your family.

• Interested in a nanny or sitter? We will share their contact information so you can interview potential candidates.

• Interested in something else? Our Childcare Navigators are flexible and will cater to your family's needs.

What if I need help?

At Upwards, we understand how important it is to find the best care for your child, and we're committed to making the process as seamless and stress-free as possible. Our dedicated team is here to support you every step of the way, so please don't hesitate to reach out if you have any questions or need assistance with your childcare search.

You can contact your Care Navigator directly through the Upwards App, email us at mybenefits@upwards.com, or call us at 323- 421-7479. We look forward to helping you find the perfect childcare solution for your family!