How does billing work and what are the methods of payment?

Modified on Wed, 13 Sep 2023 at 05:08 PM

At Upwards, we want to make the billing process as simple and straightforward as possible for families. Here's how it works:

Once you've connected your payment method in the app, tuition gets billed automatically one week in advance on a Monday before each week of care. This way, billing occurs on a weekly basis, and you avoid large monthly fees.

Methods of payment:

We accept debit/credit cards and ACH transfers through our payment platform. If you use a debit/credit card, your bank will charge a 3.5% processing fee. However, there is no fee for ACH transfers.

Updating your payment method: 

If you need to update your payment method, you can do so at any time by clicking "update payment method" in the app. Here's how to update your payment method:

  1. Tap on your picture (or "Me" if you haven't already added a profile picture)
  2. Tap "Payments"
  3. Tap the gear icon
  4. Add your new payment method
  5. After updating it, you may delete the first one (optional)

We understand that billing and payments can be a complicated issue, and that's why our team of childcare specialists is here to help. If you have any questions or concerns about billing or payment methods, please don't hesitate to reach out to us. Our team is dedicated to providing you with the support and guidance you need to make the most of your Upwards experience.

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