How do I request for my account to be removed?

Modified on Thu, 21 Sep 2023 at 03:48 PM

If you need to delete your Upwards account, it's a simple process that can be done directly through the app. Here's how:

Step 1 

Head over to the Menu section by tapping on your selfie or the ¨Menu¨ button in the lower right-hand corner.

Step 2

Click on Edit Profile.

Step 3

Tap on the three dots in the upper right-hand corner.

Step 4

Click "Remove Account."

Step 5

You will be asked if you're sure about moving forward; If Yes, select "Yes, remove." If not, click "Cancel."

Once you confirm that you want to remove your account, you will be immediately logged out of the Upwards app. A Upwards care manager will be in touch with you within 48 hours to confirm the request and ensure that everything has been taken care of.

If you have any questions or concerns about deleting your account, please don't hesitate to reach out to our team of childcare specialists. We're here to provide you with the support and guidance you need to make the most of your Upwards experience, even if that means closing your account.

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